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Online Dermatology Visit

Do you have concerns about Coronavirus COVID-19?

Our first priority is your safety and comfort. That’s why we offer online dermatology services.

Click the link below to sign on for our exclusive telemedicine option headed by Dr. Prosise! We can help with most medical concerns online from the comfort of your home. Our medical team is standing by to serve you.

online dermatologist on-call icon




This $59 service is not covered through your insurance as it is sent through a third-party. If you have surgery follow-up questions, please call our office at 512-327-7779.

In good health,
Dr. Prosise and the entire Central Texas Dermatology staff

Frequently Asked Questions About Online Dermatologist Visits

Do you accept any type of insurance for my online dermatology visit?

We offer telemedicine to anyone. If you have medicare, we will schedule a virtual video visit as if you were coming in to see us (billed through medicare). If you are private pay or have private insurance, we offer telemedicine visits through DermatologistOnCall ( at $59/visit.

How much is an online dermatology visit vs in-person? What if I am diagnosed?

For Medicare, a telemedicine visit is charged the same as an in-person visit. We run your insurance the same as an in-person office visit. If you use our DermatologistOnCall platform a single online visit is $59. In some cases, this can be paid for with your Health Savings Account (HSA), Health Reimbursement Account (HRA), or Flexible Spending Account (FSA). Costs of prescriptions and any follow-up appointments are not covered by the individual online visit fee.  There’s no additional charge for a diagnosis.

How does a virtual dermatology visit actually work? What is the process?

An online visit will ask for much of the same information needed for an in-office visit. We ask about your current condition (including photos of it), your medical history, your doctor and pharmacy preferences, and insurance and payment information. To help with dermatology diagnoses, easily upload photos and send messages. You will usually get a response within 24 hours. If you are a Medicare patient, this will be accomplished through real-time video conferencing. This will consist of a live interaction via FaceTime or Skype (if you do not have an Apple iPhone). 

What do I need as a patient for an online dermatology visit?

You can use your desktop computer, tablet computer, or smartphone to access our destination website at to start your visit there. If you are a Medicare patient, you will receive a call from our office in advance of your dedicated appointment time, at which point you will be informed if there are any programs you need access to. As far as the photography component of telemedicine, it is important to capture skin conditions from different angles and distances, as it helps our dermatologists make more accurate diagnostic and treatment decisions. For best results, make sure the photos are in focus and taken where there is good light. Do not alter the photos in any way (i.e. no filters or effects). Underage patients need parental consent.

What are tips for taking photos of skin conditions? 

It is important to capture skin conditions from different angles and distances, as it helps our dermatologists make more accurate diagnostic and treatment decisions. For best results, make sure the photos are taken where there is good light and that they are in focus. Do not alter the photos in any way (i.e. no filters or effects). Underage patients need parental consent.

Are you able to actually make a diagnosis online?

Yes! For dermatology providers, looking at digital photos uploaded by online patients reflects what we have already experienced throughout our education and training. Knowing how to assess and diagnose conditions based on images is very familiar, making online dermatology a natural extension of our practice. However, online dermatology isn’t for every medial case. For example, annual full body examinations and certain procedures should be handled through in-office visits. However, thousands of skin, hair, and nail medical conditions can be diagnosed through an online visit format.

What conditions/diseases can you actually diagnose online?

Our dermatology providers have the training to diagnose and treat over 3,000 medical conditions affecting the skin, hair, and nails.  Occasionally, a diagnosis may require further testing like a biopsy, in which case we will bring the patient into the office or send them to an office nearby for further in person investigation. Please note we can not do full body skin cancer screenings or skin tests online.  You will need in person visits for this. Below is a list of some of the conditions that can be diagnosed by our dermatologists online. 

  • Adult Acne
  • Teenage Acne 
  • Perioral dermatitis
  • Eczema
  • Most rashes
  • Non-urgent rash evaluation and treatment/prescriptions
  • Poison Oak
  • Poison Ivy
  • Psoriasis
  • Warts
  • Moles
  • Folliculitis
  • Hair loss treatment and prescriptions. 
  • Tinea Versicolor

Talk to Dr. Prosise, M.D.

Can I get more than one dermatology condition treated per visit?  

Your treatment plan will be very thorough and should provide you with all the information you need. However, if you have additional questions for your doctor, you may submit a message for up to 30 days after your visit.

What if I need a prescription?

The Dermatology provider may determine your condition will benefit from a prescribed medication. He or she will send an order of your prescription to your preferred pharmacy via e-prescriptions. Faxing the order through our office is an option.

What if I need a procedure done?

If you need a procedure done, we inform you during the Televisit and we will find an appropriate time to bring you into our office to perform that procedure. If you are not located within driving distance to our office, we may be able to recommend you have the procedure performed at a clinic near you.

How long will I wait after requesting a visit?

On average, you will receive a response from a Dermatology Provider at our office within 24 hours, unless you select a specific provider who may not be able to provide treatment immediately. If that’s the case, you have the option to either select another provider or wait for your preferred provider to respond. All DermatologistOnCall cases are complete within three business days.

Can I use online dermatology services if I am under 18?

Yes, but you will need a parent or legal guardian to provide consent, oversee the online or mobile visit, and handle payment details.

Is the information secure?

All visits through DermatologistOnCall are completely secure and HIPAA compliant. In addition, DermatologistOnCall adheres to the national patient information security standards found in both HIPAA and HITECH regulations, including sharing information with any accepted insurance providers. Your photos, personal and medical information, video chat, or diagnosis will never be made public.

What if the patient is an older family member who needs assistance?

We see older patients with Medicare through a real time audiovisual meeting using an app like FaceTime or Skype. Additionally, if an individual needs assistance we can arrange a visit through DermatologistOnCall for patients who are not capable of caring for themselves or might be uncomfortable using technology. We can still offer service through a surrogate contact who is legally authorized to act on behalf of a patient. All that is required is the surrogate’s relationship to the patient, the surrogate’s contact information, the patient’s name, and the surrogate’s electronic signature to attest that the surrogate is legally authorized to act on the patient’s behalf.